FAQ
What types of pet care products do you offer?
We provide a curated selection of innovative pet care products designed to enhance the pet ownership experience. Our offerings include portable hydration solutions such as the Portable Folding Bowl and the LuzaHydrate Dog Water Bottle Big, as well as practical cleaning tools like the Pet Hair Remover Brush.
How do I ensure my pet stays hydrated on the go?
Our LuzaHydrate Dog Water Bottle Big is specifically designed for convenience and portability, allowing you to easily provide your pet with fresh water during walks, hikes, or travel. The integrated design minimizes spills and ensures that your pet has access to hydration whenever needed.
What is the return policy for your products?
We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To initiate a return, please contact us at Luzahydrate@gmail.com. Certain items may be non-returnable, so it is advisable to review our return policy for specific details.
How can I keep my home clean while owning pets?
Our Pet Hair Remover Brush is an effective tool designed to help you manage pet hair in your home. Regular use can significantly reduce the amount of pet hair on furniture and clothing, contributing to a cleaner living environment.
Are there any special considerations for international orders?
For orders shipped to the European Union, you have a 14-day cooling-off period during which you can cancel or return your order for any reason. The item must be in its original condition, unworn or unused, with tags, and in its original packaging.
How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
What should I do if I receive a damaged or incorrect item?
It is important to inspect your order upon receipt. If you find that your item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and take appropriate action to resolve it.